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FAQs

FAQs

How to place an order?

Each cake and tartelette is crafted individually upon order, ensuring they are always exceptionally fresh.

Should you decide on your desired order, please kindly reach out to me through the Order page and outline your preferences. We will discuss all the necessary details, and upon receiving your payment, I shall commence the preparation of your order.

It is advisable to contact me at least one week in advance of the desired collection date.

Do you have delivery?

Cakes Palette is pleased to offer delivery services to towns around Assendelft, including Akersloot, Beverwijk, Castricum, Heemskerk, Heiloo, Koog aan de Zaan, Krommenie, Limmen, Oostzaan, Uitgeest, Westzaan, Wormer, Wormerveer, Zaandam, and Zaandijk. The delivery fee is set at 7.5 euros. While our standard delivery schedule is in the morning, we are flexible and can discuss alternative delivery options to suit your needs.

Should you not be located in one of the aforementioned towns, do not hesitate to reach out. We are open to discussing potential delivery arrangements outside these areas and may still be able to accommodate your request.

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How far in advance can you place your order?

It is recommended to place your order as far in advance as possible, at least one week before your desired pickup date. This ensures that you receive the exact cake you want on the specified date. Should you need to change the pickup date after placing your order, this is often feasible if the cake has not yet started being prepared. Please ensure to get in touch to discuss any such changes.

What allergens are present?

In all my cakes and tartelettes, milk, nuts, eggs, and gluten are used.

Is it possible to customize the design of a cake?

While most cakes have a specific design tailored to their flavor profile (such as the Hazelnut Mousse Cake), it is potentially possible to apply a design from another cake. However, please be aware that customization may affect the price. Always check with me first to determine if your desired design customization is possible.

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Will the cake look exactly like it does in the photo?

The photos on my website are of actual cakes that I have created. Although these are professional photos, I assure you that no additional effects have been added to enhance their appearance. Therefore, the cake you receive will closely resemble the cake in the photo.

Is it possible to order a cake in a different color?

Yes, in some instances and depending on the type of cake, it is possible to order a cake in a different color. For example, requesting a coconut-chocolate cake in green can be accommodated. However, it’s always best to check with me first to confirm whether a different color is feasible for your specific cake choice.

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Are the cakes as delicious as they appear?

In my opinion, my cakes taste even better than they appear. Capturing their true flavors in a photograph is quite challenging! Nevertheless, I strive to convey the unique and exceptional flavors of each cake as vividly as possible on my website.

Is it possible to avoid using pork gelatin in the preparation?

Yes, I only use beef leaf gelatin in all cakes.

What is the best way to store the cake?

For optimal enjoyment, it is recommended to refrigerate the cake (avoiding the freezer) for a minimum of 2 hours to stabilize its temperature before serving. The cakes can be kept in the refrigerator and remain fresh for up to 2 days following delivery.

Do you offer vegan cakes?

At present, I do not have vegan options available. However, I am exploring the possibility of offering vegan cakes in the future. If you’re interested in staying updated on this, please follow me on my social media channels.

If you have any more questions or need further assistance, please don’t hesitate to ask me directly. I’m here to help!